• About the Author: Amy Gallo

    Amy Gallo is a contributing editor at Harvard Business Review. Follow her on Twitter at @amyegallo.

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25 Jul. 2017 | Comments (0)
How People with Different Conflict Styles Can Work Together
Still, it’s useful to know what your natural tendency is and, when you get into a conflict with someone else, to put some thought into the other person’s style. If you’re a seeker and the other person is an avoider, how should you handle the situation? And is all hope of reaching a resolution lost if you’re both avoiders?

18 Jul. 2017 | Comments (0)
How to Disagree with Someone More Powerful than You
Your boss proposes a new initiative you think won’t work. Your senior colleague outlines a project timeline you think is unrealistic. What do you say when you disagree with someone who has more power than you do? How do you decide whether it’s worth speaking up? And if you do, what exactly should you say?

11 Jul. 2017 | Comments (0)
A Refresher on A/B Testing
It’s all about data these days. Leaders don’t want to make decisions unless they have evidence. That’s a good thing, of course, and fortunately there are lots of ways to get information without having to rely on one’s instincts. One of the most common methods, particularly in online settings, is A/B testing.

19 Apr. 2016 | Comments (0)
How to Mentally Prepare for a Difficult Conversation
Your colleague sent you a passive-aggressive email and you want to sit down and address it face to face. Or perhaps you’ve got some tough feedback you need to give to a coworker. Or maybe you’ve decided to discuss some growing tension on your team with your boss. When you’ve resolved to talk through a difficulty with a colleague, it’s tempting to have the conversation immediately. No better time than the present, right? Well, not quite...

23 Oct. 2015 | Comments (0)
7 Tips for Managing Freelancers and Independent Contractors
When people work for you, you want to do right by them. But the rules and expectations are different when you’re managing a freelancer who isn’t fully employed by your company. How do you best motivate someone who you don’t have formal authority over? How do you keep them interested and excited about the work when they don’t get perks like bonuses or benefits? Should you give them performance reviews so they know where they stand?

23 Oct. 2015 | Comments (0)
How to Turn a Bad Day Around
Let’s face it. Life can be full of frustrations—an argument with your teenager over breakfast, a missed train, or even just a spilled coffee can make you wish you could crawl back into bed. How can you change your mood when you’ve started your day off on the wrong foot? How do you stop annoyances from dragging you down and killing your productivity?

25 Sep. 2015 | Comments (0)
How to Build the Social Ties You Need at Work
Relationships at work matter. Getting along with your coworkers not onlymakes your days more pleasant but also makes you better at your job. So what should you do if you realize you’re eating lunch alone every day or that you don’t even exchange pleasantries with your colleagues? How can you build more social connections at the office? How do you reach out to people, particularly if you’re an introvert or work remotely?

10 Jul. 2015 | Comments (0)
The Condensed Guide to Running Meetings
We love to hate meetings. And with good reason — they clog up our days, making it hard to get work done in the gaps, and so many feel like a waste of time. There’s plenty of advice out there on how to stop spending so much time in meetings or make better use of the time, but does it hold up in reality? Can you really make meetings more effective and regain control of your calendar?

12 Jun. 2015 | Comments (0)
How to Deliver Bad News to Your Employees
Delivering bad news is tough. It’s even harder when you don’t agree with the message or decision you’re communicating. Should you toe the line and act like you agree with the decision or new policy? Or should you break ranks and explain how upset you are too?

05 Jun. 2015 | Comments (0)
How to Respond When Someone Takes Credit for Your Work
There’s nothing more infuriating than someone taking credit for your work. We’ve all had this happen at one point or another: you share an idea with a colleague and then hear him repeat it in a meeting. How should you handle these situations?

26 Feb. 2015 | Comments (0)
What to Do If You’re Smarter than Your Boss
You want to work for a great boss — someone you can respect and learn from. But what if your manager isn’t good at his job? What if you’re more competent or have greater skills? Should you be raising a ruckus or keeping your head down? How do you get what you need without making your boss look bad?

25 Feb. 2015 | Comments (0)
Setting the Record Straight on Job Interviews
You scored a job interview, and now it’s time to get ready. Before you start prepping, you have to consider whose advice to take. So we asked readers what advice they hear most often and then talked with two experts to get their perspectives.

02 Feb. 2015 | Comments (0)
Coaching an Employee Who Doesn’t Want Help
Is there someone on your team who you’d like to coach, but resists your help? A high-performer who could reach further? The best managers know to coach their employees, but what if someone doesn’t want your help? How can you convince a hesitant employee that your advice is worthwhile?

23 Jan. 2015 | Comments (0)
How to Write a Resume That Stands Out
The resume: there are so many conflicting recommendations out there. Should you keep it to one page? Do you put a summary up top? Do you include personal interests and volunteer gigs? This may be your best chance to make a good first impression, so you’ve got to get it right.

10 Dec. 2014 | Comments (0)
Fixing a Work Relationship Gone Sour
Sometimes you get stuck in a rut with someone at work — a boss, a coworker, a direct report. Perhaps there’s bad blood between you or you simply haven’t been getting along. What can you do to turn the relationship around? Is it possible to start anew?

10 Nov. 2014 | Comments (0)
4 Things You Thought Were True About Time Management
I don’t know anyone who doesn’t struggle with how to make the most of their time at work. How do you stay on top of an overflowing inbox? How do you get work done when your day is taken up by meetings? How can you get through a continually expanding to-do list?

24 Oct. 2014 | Comments (0)
4 Things You Thought Were True About Managing Millennials
There seems to be an endless fascination with Millennials at work. And as they continue to enter and occupy the workforce, more and more is written about how they behave (or misbehave) at the office. But are these cries actually true? Let’s look at some of the most common claims about Millennials.

16 Oct. 2014 | Comments (0)
When Two of Your Coworkers Are Fighting
People disagree at work. That’s a given. But what if there’s an all-out war between two of your coworkers? What’s the right way to respond? If the people fighting are your direct reports, you have a duty to intervene, but what if they’re your peers?

30 Sep. 2014 | Comments (0)
How to Help an Underperformer
As a manager, you can’t accept underperformance. It’s frustrating, time-consuming, and it can demoralize the other people on your team. But what do you do about an employee who isn’t performing up to snuff? And how long do you let it go on before you cut your losses?

24 Sep. 2014 | Comments (0)
Choose the Right Words in an Argument
When addressing a conflict with a colleague, the words matter. Sometimes, regardless of how good your intentions are, what you say can further upset your coworker and just make the issue worse. So, when things start to heat up with a colleague, how can you choose your words carefully?

02 Sep. 2014 | Comments (0)
The CEO of Coca-Cola on Using the Company’s Scale for Good
Coca-Cola is one of the many companies that are making efforts to tackle the world’s greatest societal challenges. Muhtar Kent, the Chairman of the Board and CEO of Coca-Cola since 2009, talks about how the beverage company is imbedding sustainability into its business.

22 Aug. 2014 | Comments (0)
Manage Your Time Without Annoying Your Coworkers
A lot of time management advice is about saying no to meeting invites or checking email less often. But those actions can cause conflict with your colleagues. Is it possible to set the boundaries you need to get your work done without negatively impacting the rest of the office?

10 Jun. 2014 | Comments (0)
How to Discuss Pay With Your Employees
Talking about money with your employees can be uncomfortable. Even when you’ve got good news to share — a generous bonus or a well-deserved promotion — assigning a number to the value of someone’s work is tough.

24 Apr. 2014 | Comments (0)
When Your Boss Is Too Nice
Yes, it can be pleasant to work for someone who is kind and thoughtful but there’s a difference between bosses who are pleasant to work for and those who avoid conflict at all costs. Managers in the latter category don’t give tough feedback, shy away from going to bat for their teams.

26 Mar. 2014 | Comments (0)
How to Write a Cover Letter
No one likes job hunting. Scouring through online jobs boards, spiffing up your résumé, prepping for grueling interviews — none of it’s fun. But perhaps the most challenging part of the process is writing an effective cover letter.

06 Feb. 2014 | Comments (0)
The Seven Imperatives to Keeping Meetings on Track
There’s nothing more annoying than a meeting that goes on and on and on. As a manager, it’s your job to make sure people don’t go off on tangents or give endless speeches. But how can you keep people focused without being a taskmaster or squashing creativity?

08 Jan. 2014 | Comments (0)
Managing People on a Sinking Ship
As the continued bad news from Blackberry reminds us, no company’s future is secure. When your business is facing declining sales, a potential buy-out, or even certain closure, how do you manage people who are likely panicking about their future?

27 Nov. 2013 | Comments (0)
How to Pick Your Battles at Work
You hate that people consistently show up to meetings late. You think the company’s IT system is out of date. It’s normal to be bothered by work issues like these, but when do you move from complaining to taking action? How do you decide which battles to fight?

28 Oct. 2013 | Comments (0)
How to Make a Job Sharing Situation Work
Job sharing — splitting a full-time position into two part-time jobs — is an increasingly popular flexible work arrangement. But is it really possible to share a job with another person? How can you make what looks good on paper work in reality?

24 Sep. 2013 | Comments (0)
How to Manage Someone You Don’t Like
Everybody complains about incompetent bosses or dysfunctional co-workers, but what about irritating direct reports? What should you do if the person you manage drives you crazy? If the behavior is a performance issue, there’s a straightforward way to address what’s irking you — but what do you do when it’s an interpersonal issue?

20 Aug. 2013 | Comments (0)
How to Reward Your Stellar Team
You've been told that getting the most from your team depends on rewarding and recognizing them collectively. But it's tough to do that, especially when most management systems are so focused on individual performance, undermining the very teamwork you're hoping to encourage.

25 Jul. 2013 | Comments (0)
How to Ace an Internal Interview
You've put your hat in the ring for a new position at your company and you just got word that you've been selected for an interview. What could be easier than chatting with managers you already know?

02 Jul. 2013 | Comments (0)
What to Do When an Employee Cries at Work
Many managers are uncomfortable with emotional behavior — whether it's positive or negative. "People think to be professional, you need to ignore your emotions and those of the people around you.

28 May. 2013 | Comments (0)
Act Like a Leader Before You Are One
If you want to become a leader, don't wait for the fancy title or the corner office. You can begin to act, think, and communicate like a leader long before that promotion.

29 Mar. 2013 | Comments (0)
Using Technology and Data for Social Impact
Innovative social entrepreneurs and mission-driven businesses are using data, social media, mobile apps, and other technologies to better solve problems around the world and reach more people and communities.

28 Mar. 2013 | Comments (0)
Go Ahead and Gossip
Gossip is an important part of life, not just office culture. "We learn who we are through what people say to us and about us," says Kathleen Reardon, a professor of management at the University of Southern California Marshall School of Business and author of Comebacks at Work: Using Conversation to Master Confrontation. Because we're social beings, we want to connect to people and talking about others is one way to do that.

06 Mar. 2013 | Comments (0)
The Talent Needed for Social Impact
In organizations trying to have a social impact, finding, hiring, and developing the right talent can be particularly complicated. You need to find people who are as passionate about your social mission as you are. You often need to manage a mix of volunteers and paid staff. And you need to bring in and develop leaders with the right balance of business acumen and knowledge about the problem you're trying to solve.

04 Mar. 2013 | Comments (0)
Is It Time to Quit Your Job?
Everyone has bad days at work or even long periods when they feel disheartened about their job. But how do you know the difference between ordinary, occasional dissatisfaction and a genuine mismatch? How do you know when you're truly ready to move on? And how do you then get out gracefully?

01 Feb. 2013 | Comments (0)
How to Manage Your Former Peers
Becoming the boss is an exciting transition, but it can also be a nerve-wracking one. This is especially true if you are now managing people who used to be your peers. You need to establish your credibility and authority, without acting like the promotion's gone to your head. How you walk this line will depend on your organization and your leadership style, but here are some general rules to make any transition smoother.

18 Jan. 2013 | Comments (0)
How to Master a New Skill
Eliciting support from others can greatly increase learning. Find someone you trust who has mastered the skill you're trying to attain. And look beyond your immediate manager who has to evaluate you. Weintraub suggests you ask yourself: "Who in my organization, other than my boss, would notice my changes and give me honest feedback?"

19 Nov. 2012 | Comments (0)
How to Negotiate Your Parental Leave
Few people pay attention to their company's parental leave policy until they're about to become a mother or father. But once that happens, it's critical to know how much time you can take off, and with what pay

16 Oct. 2012 | Comments (0)
Stand Out in Your Interview
You've just landed a job interview for a position you really want. Now, you know you only get one chance to impress, but how exactly do you do that?

14 Sep. 2012 | Comments (0)
How to Be Assertive (Without Losing Yourself)
Conventional wisdom says that assertive people get ahead. They tell people what they think, request the resources they need, ask for raises, and don't take no for an answer. So what are non-assertive people supposed to do if their company's culture rewards these actions?

03 Aug. 2012 | Comments (0)
Why Aren't You Delegating?
You have way too much to do, you're buried in work, and it seems there's no way out from under it all. But there is: delegation. Yes, yes, you know it's important to do and you know it will save you time and help others develop new skills. So why aren't you doing it?

03 Jul. 2012 | Comments (0)
Don't Like Your Job? Change It (Without Quitting)
Sometimes you know your job just isn't right for you. Maybe you're in the wrong field, don't enjoy the work, feel surrounded by untrustworthy coworkers, or have an incompetent boss. So what do you do when you're stuck in the wrong job?

01 Jun. 2012 | Comments (0)
How to Get Feedback When You're the Boss
The higher up in the organization you get, the less likely you'll receive constructive feedback on your performance. No one wants to offend the boss, right? But without input, your development will suffer. So, what can you do to get people to tell you what you may not want to hear?

06 Mar. 2012 | Comments (0)
How to Keep a Job Search Discreet
Looking for a job while you already have one can be stressful, especially in the age of social media when privacy is scarce. Should you tell your boss you're looking?

07 Feb. 2012 | Comments (0)
When to Share Sensitive Information with Your Team
Being the boss means you are often privy to information that your team isn't.