31 Aug. 2017 | Comments (0)
To Motivate Employees, Show Them How They’re Helping Customers
Think back to your first day on the job. If you’re like most people, you felt excited and were eager to get down to work. But, based on the results of field research I recently conducted, I am willing to guess that just a few months later that excitement dissipated and you began to feel dissatisfaction, even boredom, with some aspects of your job. You’ve probably witnessed a similar trend among the employees you’ve hired and managed as well.
12 Oct. 2016 | Comments (0)
When Networking, Being Yourself Really Does Work
Imagine you’re hanging out at a job fair, and you’ve identified a few key recruiters you’d like to approach. Or maybe you are attending your company’s annual retreat and are interested in talking to senior colleagues who are potential mentors who could provide support throughout your career. Across all these situations, one thing is likely to be the same: You probably feel anxious and uncertain about how best to add these people to your network.
24 Mar. 2016 | Comments (0)
Your Desire to Get Things Done Can Undermine Your Effectiveness
have two kinds of problems: the urgent and the important. The urgent are not important, and the important are never urgent. —Dwight D. Eisenhower President Eisenhower was not alone: In their work lives people routinely feel pulled between tasks that demand immediate attention and tasks that are important, the ones that bring them closer to achieving their long-term goals.
14 Oct. 2015 | Comments (0)
How to Make Networking at Conferences Feel Less Icky
Whether you like attending them or not, conferences offer great opportunities for networking. At conferences, you can extend your network by meeting new people, including potential employers or employees, and you can catch up with and get updates from those you already know.
25 Sep. 2015 | Comments (0)
Explaining Gender Differences at the Top
Even in societies and organizations that value gender equality and invest in initiatives to reach it, women are underrepresented in most senior-level leadership positions. Why does the gender imbalance in high-level positions persist?
17 Sep. 2015 | Comments (0)
The Unexpected Influence of Stories Told at Work
I heard this story during my onboarding process when I worked as a research consultant at Disney Imagineering a few years ago. In the weeks after I heard the story, I found my mind returning to it whenever I was feeling uninspired by the work I was doing.
04 Sep. 2015 | Comments (1)
What Facebook’s Anti-Bias Training Program Gets Right
No matter how highly you think of your organization, chances are its members—including you—are biased in ways that harm both you and others. The consequences of such insidious biases can be quite costly to an organization, from leading it to hire or promote the wrong candidates to investing in less innovative ideas just because of who proposed them to crossing ethical boundaries.
05 Jun. 2015 | Comments (0)
Developing Employees Who Think for Themselves
The main operating model in management was to identify the best processes, or at least very good ones, and then have workers follow them to a tee. Responding to this need, organizations are rolling out training programs to build critical thinking and process-improvement skills.
21 May. 2015 | Comments (0)
The Right Way to Brag About Yourself
While we are naturally nervous about revealing our weaknesses or outright bragging about our strengths, doing so often is more effective than saying things that could make us seem inauthentic or insincere. A case in point is “humblebragging."
13 Feb. 2015 | Comments (0)
Ending Gender Discrimination Requires More than a Training Program
Some organizations actively attempt to raise awareness of potentially harmful gender biases through training programs and policies that favor gender equality in the workplace. But do these programs actually work? Evidence suggests that, on their own, they may not be sufficient.
16 Jan. 2015 | Comments (0)
Identifying the Biases Behind Your Bad Decisions
Even though we know a lot about how biases like overconfidence, confirmation bias, and loss aversion affect our decisions, people still struggle to counter them in a systematic fashion so they don’t cause us to make ineffective, or poor, decisions. What’s the solution?
19 Dec. 2014 | Comments (0)
How Unethical Behavior Becomes Habit
When a former client’s secretary was arrested for embezzlement, Bernie Madoff commented to his own secretary, “It starts out with you taking a little bit, maybe a few hundred, a few thousand. You get comfortable with that, and before you know it, it snowballs into something big.”
14 Feb. 2014 | Comments (0)
The Key to Making New Year’s Resolutions Stick
This time every year, millions of people across the globe commit themselves to the pursuit of virtuous goals, such as losing weight, being a more understanding boss or partner, obtaining a better education, eating more healthfully, and saving money.
08 Jan. 2014 | Comments (0)
Be Grateful More Often
Although I didn’t move to the United States until I was an adult, every year I look forward to one of the most American of holidays: Thanksgiving. Turkey, pumpkin pie, long hours of cooking and relaxing with family and friends make the day a particularly fun one.
27 Nov. 2013 | Comments (0)
How Anxiety Can Lead Your Decisions Astray
High-stakes decisions — which can range from starting a business to hiring or firing someone — have something in common: they involve high levels of uncertainty. When so much is unknown or unknowable, trying to decide what the right course of action might be triggers anxiety.
03 May. 2013 | Comments (0)
One Weird Trick to Save $345 Billion
According to a recent estimate, the gap between actual and claimed taxes due in the United States amounts to roughly $345 billion, more than half of which, the IRS estimates, is lost because people misrepresent their income and deductions. These people give in to the temptation to cheat even though they must sign a statement at the bottom of the tax form declaring that the information provided is "true, correct, and complete."
26 Apr. 2013 | Comments (0)
Can Light Make You More Honest at Work?
Although daylight saving time throws our circadian rhythms out of sync, the ongoing rationale for changing the world's clocks twice each year has been energy savings. And recent national study suggests that there may be another benefit: crime reduction.
03 May. 2012 | Comments (0)
How Introverts Can Become Better Innovators
Whether you are trying to create a new product, solve problems more effectively, become the most successful company in your industry, or find creative ways to meet your customers' needs, innovation is likely one of your most critical objectives at work.
11 Apr. 2012 | Comments (0)
People Are Irrational, But Teams Don't Have to Be
When most organizations design new work processes, they assume that team members will make the best possible use of them to improve team performance. That is, they assume that team members will act rationally. In most cases, this assumption is wrong.