Jacob Morgan, keynote speaker, futurist and author
Engaged and happy employees provide greater customer service. Nevertheless, in an ever-changing business environment, promoting a positive work environment, creating meaningful employee experiences, and fostering high levels of engagement continue to remain challenges for many organizations. A recent study shows that 71 percent of US employees are looking for new jobs, and 44 percent believe they are “always or often” overlooked in the workplace.1 High employee turnover has certainly caught senior leaders’ attention: when asked what keeps them awake at night, over 500 CEOs worldwide ranked “failure to attract/retain talent” the top business challenge.2 A great culture and high engagement do not just happen by accident; what can organizations do specifically to revitalize employee experience and enhance engagement? How can companies empower employees to improve customer satisfaction?
When 187 practitioners and experts met to talk about employee engagement and experience, we took notes. Here are the highlights:
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