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CONFERENCE KEYNOTES

25 Insights from the Employee Engagement & Experience Summit
“In a world where money is no longer the primary motivating factor for employees, focusing on the employee experience is the most promising competitive advantage that organizations can create.”

Jacob Morgan, keynote speaker, futurist and author

Engaged and happy employees provide greater customer service. Nevertheless, in an ever-changing business environment, promoting a positive work environment, creating meaningful employee experiences, and fostering high levels of engagement continue to remain challenges for many organizations. A recent study shows that 71 percent of US employees are looking for new jobs, and 44 percent believe they are “always or often” overlooked in the workplace.1 High employee turnover has certainly caught senior leaders’ attention: when asked what keeps them awake at night, over 500 CEOs worldwide ranked “failure to attract/retain talent” the top business challenge.2 A great culture and high engagement do not just happen by accident; what can organizations do specifically to revitalize employee experience and enhance engagement? How can companies empower employees to improve customer satisfaction?

When 187 practitioners and experts met to talk about employee engagement and experience, we took notes. Here are the highlights:

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Author
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Amy Ye

Research Associate, Human Capital
The Conference Board