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Talent Management Center Publications

2018

  1. 2018 Executive Compensation and Succession Practices Bundle

    December 2018 | Research Report

    A new bundled report combining two current reports that represent our most extensive and insightful executive compensation and leadership succession practices.

  2. Human Capital in Review: Focus on Performance Management Vol 1 No 1 - 2018

    November 2018 | Human Capital in Review

    This issue of Human Capital in Review focuses on how the approach to performance management is evolving. It includes highlights from ten articles and resources from The Conference Board.

  3. 28 Truths about Customer Experience

    November 2018 | Conference KeyNotes

    Companies that offer the best customer experiences do so by building trust and connecting with people on an emotional level. Implement change management to get all employees to provide the same experience in the same way.

  4. 25 Truths about Data and the Workplace of the Future

    November 2018 | Conference KeyNotes

    Employee data collection benefits companies: it answers talent riddles and helps fine-tune human resources policies. But there are analytics pitfalls: bias in data, difficult ambiguities, and survey fatigue among employees.

  5. 25 Truths about Employee Engagement and Experience

    November 2018 | Conference KeyNotes

    Engaged and happy employees provide greater customer service. Nevertheless, in an ever-changing business environment, promoting a positive work environment, creating meaningful employee experiences, and fostering high levels of engagement remain challenges for many organizations. A great culture and high engagement do not just happen by accident; what can organizations do specifically to revitalize employee experience and enhance engagement? How can companies empower employees to improve customer satisfaction?

  6. 17 Truths about Talent Acquisition

    November 2018 | Conference KeyNotes

    In an era of tight labor markets, diversity and retention remain major challenges for the talent function. Digital technology enhances acquisition but even the best analytics and tools must be managed. Savvy recruiters are looking for talent in new places and in new ways, streamlining process, aligning tools, and targeting opportunity hires.

  7. Director Notes India: Women Directors on Indian Boards

    November 2018 | Director Notes

    Indian companies need to focus on the spirit of the regulations instead of merely undertaking a check-the-box compliance when it comes to the appointment of women directors.

  8. Teleperformance: Transforming Employee Passion into Client Satisfaction (Business Impact of Employee Engagement Case Study)

    October 2018 | Case Studies

    This case study focuses on how leaders at Teleperformance calculate the business impact of the company’s engagement initiatives.

  9. Royal Bank of Scotland: Engaged Employees Lead to Better Business Outcomes (Business Impact of Employee Engagement Case Study)

    October 2018 | Case Studies

    This case study focuses on how leaders at the Royal Bank of Scotland calculate the business impact of the company’s engagement initiatives.

  10. Determining the Business Impact of Employee Engagement

    October 2018 | Research Report

    This report focuses on how organizations calculate the business impact and return on investment (ROI) of their employee engagement initiatives and includes case studies of General Motors, Royal Bank of Scotland, and Teleperformance.