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Communications Webcasts

Learn about Standardized Social Outcomes for Companies

April 03, 2019 02:00 PM ET [14:00] (New York), 06:00 PM UTC [18:00] | Special Webcast

Is your business seeking to better understand the impact of your corporate philanthropy on society? Join us to understand how to get smarter about corporate societal investment. 

The 7 Habits of Highly Innovative Organizations

March 12, 2019 03:00 PM CET [15:00] (Brussels), 10:00 AM ET [10:00] (New York), 02:00 PM UTC [14:00] | Special Webcast

Join us for this webcast as our guest speaker, Ludwig Melik, CEO at Planbox, shares the 7 habits highly innovative organizations should acquire in order to help operationalize innovation and develop innovation management as a core competency. 

Reinventing Customer Experience from the Inside Out

March 07, 2019 05:00 PM CET [17:00] (Brussels), 11:00 AM ET [11:00] (New York), 04:00 PM UTC [16:00] | Special Webcast

Join our guest speaker, Chris L. Brown, co-author of the award-winning book, The Customer Culture Imperative, as he shares insights into how to remain competitive by developing an organizational culture that puts the customer at the heart of its operations. 

Transforming Customer Experience in B2B

February 20, 2019 03:00 PM CET [15:00] (Brussels), 09:00 AM ET [09:00] (New York), 02:00 PM UTC [14:00] | Special Webcast

Join this webcast as our guest, Thilo Rüdt von Collenberg, Associate Partner at McKinsey, shares key learnings from the consulting firm's client work on what it takes to achieve significant improvements in B2B customer experience. 

Building an Agile Organization - Lessons from Mars

January 29, 2019 03:00 PM CET [15:00] (Brussels), 09:00 AM ET [09:00] (New York), 02:00 PM UTC [14:00] | Special Webcast

Join this webcast to gain insights from Mars on what it takes to build an agile environment. 

ESG Reporting: Current Practices and Emerging Trends

January 24, 2019 03:00 PM CET [15:00] (Brussels), 09:00 AM ET [09:00] (New York), 02:00 PM UTC [14:00] | Special Webcast

Although sustainability reporting has come a long way, it’s still a niche practice in countries where both nonfinancial reporting regulations and stakeholder pressures are absent. In this webcast, experts from The Conference Board will talk about the current state of sustainability reporting and discuss some of the emerging trends companies need to consider for 2019 and beyond. 

Disrupting Customer Experience Through People & Organization Strategy

January 17, 2019 03:00 PM CET [15:00] (Brussels), 09:00 AM ET [09:00] (New York), 02:00 PM UTC [14:00] | Special Webcast

Join our guest speaker, Fabiaan Van Vrekhem, Partner at Accord Group Belgium C.V.B.A., and author of Distruption@WORK, will tap into the roots of disruptive change. Offering a guide in recognizing disruption and its impacts on people and organizations in delivering a satisfying customer experience. 

Digital Business Models And Their Analysis

January 03, 2019 03:00 PM CET [15:00] (Brussels), 09:00 AM ET [09:00] (New York), 02:00 PM UTC [14:00] | Special Webcast

Join this webcast to find out about new digital business models, current best practices, and strategy lessons that can be learned from start-ups. 

Customer-Centricity: Developing a Customer-Obsessed Culture

November 20, 2018 03:00 PM CET [15:00] (Brussels), 09:00 AM ET [09:00] (New York), 02:00 PM UTC [14:00] | Special Webcast

Join us for this webcast as guest speaker Stuart Crawford-Browne, a regular judge of the UK Customer Experience Awards, shares his insights on how developing a customer-obsessed culture can help achieve competitive advantage. 

Total Impact Valuation — Overview of Current Practices

October 25, 2018 03:00 PM CET [15:00] (Brussels), 09:00 AM ET [09:00] (New York), 01:00 PM UTC [13:00] | Special Webcast

Join us for this webcast as we examine the similarities and differences in the various approaches to total impact valuation from leading companies.

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